Refund policy

We have a 30-day return policy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your item.

How to Request a Return or Refund: To initiate a return or refund, please contact us through our website at mypethavenco.com/pages/contact. Include your order number and a photo or video of the item if it is damaged or defective.

Eligibility: Items must be unused, in their original condition and packaging, with proof of purchase.

Damaged or Defective Items: Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately with photos so we can resolve the issue promptly — at no additional cost to you.

Non-Returnable Items: Sale items and gift cards are not eligible for returns.

Refunds: Once your request is approved, you will be refunded to your original payment method within 10 business days. Processing times may vary by bank or card provider.

Exchanges: To exchange an item, contact us and we'll guide you through the process.

European Union: If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason, provided the item is unused and in original packaging.